Responding to growing dependence on IT, the UK Government's
Central
Computer and Telecommunications Agency (CCTA) in the 1980s developed a
set of recommendations.
It recognized that without standard practices,
government agencies and private sector contracts had started
independently creating their own IT management practices.
The IT
Infrastructure Library originated as a collection of books, each
covering a specific practice within IT service management. ITIL was
built around a process-model based view of controlling and managing
operations often credited to W. Edwards Deming and his plan-do-check-act
(PDCA) cycle.[1]
After the initial publication in 1989–96, the number of books quickly grew within ITIL v1 to more than 30 volumes.
In
2000/2001, to make ITIL more accessible (and affordable), ITIL v2
consolidated the publications into nine logical "sets" that grouped
related process-guidelines to match different aspects of IT management,
applications, and services. The Service Management sets (Service Support
and Service Delivery) were by far the most widely used, circulated, and
understood[citation needed] of ITIL v2 publications.
- In April 2001 the CCTA was merged into the Office of Government Commerce (OGC), an office of the UK Treasury.[2]
- In 2006, the ITIL v2 glossary was published.
- In
May 2007, this organization issued version 3 of ITIL (also known as the
ITIL Refresh Project) consisting of 26 processes and functions, now
grouped into only 5 volumes, arranged around the concept of Service
lifecycle structure. Version 3 is now known as ITIL 2007 Edition.
- In
2009, the OGC officially announced that ITIL v2 certification would be
withdrawn and launched a major consultation as per how to proceed.[3]-
- In
July 2011, the 2011 edition of ITIL was published, providing an update
to the version published in 2007. The OGC is no longer listed as the
owner of ITIL, following the consolidation of OGC into the Cabinet
Office. The 2011 edition is owned by HM Government.